1.1 Login to Weixin Offical Accounts platform to bind AllValue, activate the customer service function of the app, and add at least one customer service agent.

Please make sure Wechat mini-program has been established and authorized to bind AllValue store first

1.2 Scan the code to enter the mini-program customer service assistant, set the status to "online", to avoid missing consumer inquiries, the mini-program currently supports binding no more than 100 customer service personnel.

2.1 In AllValue dashboard,「Apps」>「WeChat mini program」>「Settings」，acctive wechat mini program customer service, then it will display the customer service consultation portal in the applet.

2.2.For wechat mini program customer service, you can set in which pages to display the customer service hover button, the default will be in the personal center page, order details page to display the entrance, support to set the brand color of the customer service hover button.

2.3.Apply page of Wechat mini program ：Store homepage、Product detail page、Product group page、Personal center page、Order details page

Customer service personnel who have been bound to the applet can search for "Customer Service Assistant" on WeChat or scan the code to log in to the "Customer Service Assistant" applet and select the corresponding applet account, and after logging in, they can see the users who are talking to the applet and can choose to access the conversation.

Click online status and select customer service online status, even if you exit the customer service applet, you can still receive message reminders from users in "Service Notification"; after selecting customer service offline status, you will not be able to receive customer service messages and message reminders.

After entering the "Customer Service Assistant" , you can enter the "To be accessed list" and select a user session to access; for sessions that have been accessed, customer service staff can have a conversation with the user within 48 hours, and currently support sending text, image and applet card types of messages.

The customer service personnel who have been bound to the app can scan the code to log into the web side of WeChat app customer service in web and select the corresponding app account, and after logging in, they can see the users who are talking to the app and can choose to access the conversation.

Click online status, you can choose online status, offline status

Manual access: After the customer service staff is online, they can manually access the user sessions to be replied in the "To be accessed" list.

Automatic access: When there are too many user sessions to be accessed, you can turn on automatic access in Settings - Access and Reply.

Sessions that have been accessed allow customer service agents to talk to users within 48 hours, and currently support sending text, image, and applet card types of messages.

Customer service message type: Currently, it supports text, picture and applet card type messages.

Conditions for sending customer service messages: Applet users evoke customer service sessions within the applet or users send messages to the applet customer service.

When the user interacts with the applet customer service with specific actions, the applet can send a customer service message to the user.

The number of messages that can be sent is not cumulative, and the above user action will trigger the update of the number of messages that can be sent and the time limit that can be sent. The number of messages that can be sent is updated to the maximum of the current limit of the number of messages that can be sent, and the effective time limit for sending is also updated to the maximum effective time.